HOW CAN I REPORT A LOST ITEM WITH TLC LOST AND FOUND

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Finding Your Lost Item: A Guide to TLC’s Lost & Found

Losing something on a ride can be stressful. Luckily, the TLC (Taxi and Limousine Commission) in New York City has a dedicated Lost & Found department to help you reunite with your belongings. Here’s a comprehensive guide to reporting a lost item with TLC Lost & Found:

1. Gather Your Information:

Date and Time of Ride: Be as specific as possible. This helps TLC narrow down the search.
Pick-Up Location: The exact place you started your journey.
Drop-Off Location: Where your ride ended.
Taxi or For-Hire Vehicle (FHV) Details: This includes the company name (Uber, Lyft, Via, etc.), vehicle type, license plate number, and driver’s name (if you have it).
Description of the Lost Item: Be detailed about its color, size, make, and any unique features to help identify it.

2. Contact TLC Lost & Found:

Phone: 311 (then select “Taxi and Limousine Commission”)
Email: [email protected]
Online Form: You can find a lost item report form on the TLC website.

3. Submit Your Report:

Provide all the gathered information. The more information you provide, the better.
Be prepared to answer questions about the lost item. The TLC staff may ask you additional questions about the item and your journey.
Make a note of the case number. This number allows you to follow up on your report.

4. Check for Updates:

TLC will work to locate your lost item. They will contact the driver or the vehicle company to see if the item was found.
You might be contacted by TLC with updates. If the item is found, they will let you know how to claim it.
Keep an eye on your email and phone for updates.

Pro-Tip: While waiting for the TLC to locate your lost item, you can also check with the driver directly. If you have their contact information, you can reach out to them. Sometimes, drivers find lost items and hold them for the passenger.

Alternatives to Public Transportation Lost & Found:

Contact the ride-sharing app company directly: If you used a ride-sharing service, you can contact their customer support. They may have a system for lost items.
Check with other services used: If you left your item at a restaurant, store, or other venue, you may need to contact them separately.

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HOW CAN I REPORT A LOST ITEM WITH TLC LOST AND FOUND