Bookings, Pricing & Payments Policy

This Bookings, Pricing & Payments Policy (the “Policy”) explains how rides are requested, confirmed, priced, and paid for when using JetBlack’s services. It forms part of, and should be read together with, the General Terms and all other JetBlack policies.

If there is any conflict between this Policy and a specific written agreement you have with JetBlack (for example, a corporate contract), that specific agreement will usually prevail for the services it covers.

1. Booking Methods & Confirmation Rules

1.1 How You Can Book

Reservations can be requested through the following channels:

Website
You may request quotes and create reservations through JetBlack’s official website by completing the online booking form with accurate pickup, drop‑off, date, time, and passenger details.
Mobile Application (where available)
If JetBlack offers a mobile app, you may book directly within the app, using saved profiles, payment methods, and trip preferences.
Phone & Messaging
Reservations may be requested by calling JetBlack’s customer support line or, where offered, by using designated messaging channels (such as email or business messaging apps) during published operating hours.

Third‑party channels (such as travel agencies or corporate booking platforms) may also be available for certain clients under separate arrangements.

1.2 Quotes vs. Confirmed Reservations

A quote or estimate provides an indicative price based on the information you supply but is not a guaranteed price or confirmed reservation.
A reservation becomes confirmed only when:
- You have supplied required trip details and a valid payment method; and
- JetBlack has issued a confirmation via the website, app, email, SMS, or other approved communication channel.

Until confirmed by JetBlack, a booking request may be refused, adjusted, or cancelled (for example, due to availability, incorrect information, or risk concerns).

1.3 Reviewing Your Confirmation

Once you receive your confirmation:

Review all details carefully, including date, time, pickup/drop‑off addresses, vehicle class, and passenger count.
Report any discrepancies immediately using the contact details provided in your confirmation.

JetBlack will rely on the confirmed information when dispatching a vehicle. Errors not promptly reported may result in delays, no‑show classifications, or additional charges.

1.4 Changes to Existing Reservations

Subject to availability and applicable fees:

You may request changes to pickup time, location, vehicle type, or route.
Changes are not guaranteed until confirmed by JetBlack.
Certain changes (for example, last‑minute or same‑day changes) may be treated as cancellations and re‑bookings under the Cancellation & No‑Show Policy.

2. Pricing Structure & Components

2.1 Base Pricing Models

Depending on the service type and market, JetBlack may use one or more of the following pricing models:

Flat‑rate (point‑to‑point): A pre‑set rate for travel between designated locations (for example, airport to city center), based on standard routes and service parameters.
Hourly (as‑directed): A rate based on a minimum number of hours and an hourly charge, often used for events, roadshows, or multi‑stop itineraries.
Distance/time‑based: A rate that takes into account estimated distance and duration for custom routes.

The initial rate shown at the time of booking is usually a preliminary estimate based on the information you provide and standard assumptions (for example, typical traffic and direct routing).

2.2 Surcharges & Additional Fees

In addition to the base rate, the final price may include:

Tolls
Any bridge, tunnel, road, or congestion tolls incurred during the trip will be added to the final fare in accordance with the amounts charged by the relevant authorities.
Parking & Curbside Fees
If parking is required (for example, Meet & Greet inside terminals, event venues, or enforced curbside fees), these amounts will be added to your final bill.
Waiting Time
Once any complimentary waiting period has expired (which may differ for airport vs. non‑airport pickups), additional waiting time is charged per unit of time (for example, per 15‑minute increment).
Extra Stops & Route Deviations
Additional stops, route changes at your request, or significant detours may result in extra charges based on distance, time, or a set fee per additional stop.
Late‑night/Early‑morning or Holiday Surcharges
For pickups at certain hours or on major holidays, a surcharge may be applied. These surcharges will be disclosed where feasible at the time of booking or in your confirmation.

2.3 Taxes, Gratuity & Service/Processing Fees

Taxes
Applicable local, state, and/or federal taxes may be added as required by law.
Gratuity
Gratuity (tip) may be:
- Included as a fixed percentage of the fare;
- Suggested or optional; or
- Left entirely to your discretion, depending on local practice and how JetBlack structures its pricing.
  Where gratuity is included, this will be clearly indicated.
Service & Processing Fees
JetBlack may apply service/processing fees to cover administrative, card processing, or platform costs. These fees may be shown as separate line items or included in the final price, depending on local practices and system configuration.

2.4 Reservation Fees & Deposits

For certain services, JetBlack may charge:

Reservation fees (for example, a small non‑refundable fee to secure a specific slot, special vehicle, or high‑demand date).
Deposits or prepayments, especially for:
- Events such as weddings, proms, or large corporate functions;
- Specialty vehicles like stretch limousines, vans, minibuses, and coaches;
- Peak dates and major holidays.

Any non‑refundable portion will be clearly indicated at the time of booking where feasible and will be governed by the Cancellation & No‑Show Policy.

3. Payment Methods & Processing

3.1 Accepted Payment Methods

JetBlack generally accepts one or more of the following:

Major credit cards (e.g., Visa, Mastercard, American Express, etc.).
Debit cards that support online or card‑not‑present transactions.
Corporate billing arrangements or invoices, where a separate agreement exists.
Other digital payment methods may be available depending on region and platform.

Cash payments in the vehicle are typically not accepted for security and compliance reasons, unless explicitly stated otherwise for a specific market.

3.2 Third‑Party Payment Processors

Payments may be processed through reputable third‑party payment gateways or merchant processors.
By providing your payment details, you authorize JetBlack and its payment partners to:
- Store and tokenize card data securely where permitted;
- Initiate pre‑authorization holds; and
- Charge your card for amounts owed under this Policy and related policies.

Third‑party processors operate under their own terms and privacy policies, but JetBlack will ensure that processing is carried out in line with applicable law and industry security standards.

3.3 Pre‑Authorization Holds

When you make a reservation:

A pre‑authorization hold may be placed on your card for an estimated amount associated with the reservation.
This hold is not a final charge but may reduce your available card balance.
The hold helps verify that the card is valid and that sufficient funds or credit are available.

Holds are typically released or converted into final charges after the trip, subject to your bank’s or card issuer’s timelines.

3.4 Final Charges

After completion of your trip:

The final price is calculated, including:
- Base fare;
- Tolls, parking, waiting time;
- Additional stops or route changes;
- Applicable taxes, gratuity, and service/processing fees.
The final amount will then be charged to the card or account on file.
When applicable, you may receive an updated receipt/invoice summarizing all components.

For Meet & Greet or other services where parking and waiting charges can vary, those items are often calculated only after the trip ends and then added to the final total.

4. No‑Cash Rule & On‑Board Payments

For safety, compliance, and accounting reasons, JetBlack generally does not accept cash payments to drivers as a primary method of settling the fare.
Any fare adjustments (such as extra time, tolls, or cleaning fees) are typically processed through the stored payment method.
Tips given directly to the driver in cash are usually permitted where local law and company policy allow, but this does not replace the obligation to pay the official fare via the authorized payment method.

5. Refunds, Adjustments, Credits & Vouchers

5.1 General Refund Principles

Refund eligibility depends on:

The applicable cancellation window and whether it was respected;
Whether a deposit or fee was designated as non‑refundable;
Whether the service was provided as agreed, partially provided, or classified as a no‑show;
Any specific terms communicated at booking (for example, for special events or specialty vehicles).

Where a refund is approved:

It is usually processed back to the original payment method.
Processing times may vary depending on your bank or card issuer.

5.2 Non‑Refundable Items

Certain charges may be designated as non‑refundable, for example:

Reservation or voucher fees (e.g., a small fixed fee to secure bookings);
Some deposits for events or specialty vehicles;
No‑show or late‑cancellation fees;
Service/processing fees, where stated.

These will be highlighted at the time of booking or in your confirmation wherever possible.

5.3 Billing Adjustments & Disputes

If you believe that:

You have been incorrectly charged; or
The final price does not match the services provided,

you must contact JetBlack within a reasonable time (for example, within 7–14 days of the trip) with details and supporting information. JetBlack will review the trip logs, GPS records, and applicable policies and may:

Issue a partial refund or credit if an error is confirmed;
Provide an explanation if the charge is found to be correct.

Chargebacks raised with your bank or card issuer should be used only as a last resort. Misuse of chargebacks may result in suspension of your ability to book future rides.

5.4 Credits & Vouchers

From time to time, JetBlack may issue promotional credits or vouchers for marketing or goodwill purposes.
Credits and vouchers:
- Are not cash and have no cash value unless explicitly stated;
- May be subject to expiry dates, geographic limitations, and service restrictions;
- Are non‑transferable unless expressly allowed.
Certain voucher or booking fees associated with promotional offers may be non‑refundable even if a trip is cancelled, as specified at the time of issuance.

6. Corporate Accounts & Invoicing (If Applicable)

For corporate clients and group accounts:

Separate credit, billing, and invoicing terms may apply under a master services agreement or similar contract.
Invoices may be issued periodically (for example, weekly or monthly) and must be paid by the due date stated.
Late payments may be subject to interest, administrative fees, or suspension of services, in line with the agreed corporate terms.

Where this Policy conflicts with a signed corporate agreement, the corporate agreement will usually govern for those covered bookings.

7. Changes to This Bookings, Pricing & Payments Policy

JetBlack may update this Policy periodically to reflect:

Changes in pricing components or fee structures;
Legal, tax, or regulatory changes;
New payment methods or processors;
Operational improvements.

The latest version will be posted on the JetBlack website and/or made available within the app. Your continued use of the services after updates become effective constitutes your acceptance of the revised Policy.