Passenger Conduct, Safety, and Service Rules: The Plain-Language Version
Every car service runs on rules; ours fit on one page and we publish them where riders can actually read them. Seat belts on, capacity respected, no smoking in the vehicle, and a driver whose first job is safety — plus the booking terms that govern quotes, wait time, and cancellation. This is the plain-language version. If anything here ever conflicts with a term in your written booking confirmation, the confirmation governs your ride.
Flight tracking included · Fixed quote in writing · 24/7 dispatch
The safety rules, plainly stated
Four rules cover almost every ride: belt up, respect the vehicle’s capacity, keep the cabin smoke-free, and let the driver drive.
Seat belts are worn by every passenger whenever the vehicle is moving — New York law requires it, and our drivers will remind you once, politely, before the wheels turn. Vehicle capacity is a legal limit, not a suggestion: a sedan booked for three carries three, a Sprinter carries its rated count, and dispatch will happily reassign a larger vehicle when the group grows — what a driver will not do is overload a car. Smoking and vaping are not permitted in any JetBlack vehicle, and open alcohol follows the law and the driver’s judgment; a passenger whose conduct endangers the vehicle, the driver, or other passengers can end the ride at a safe stopping point.
Children ride under the same safety law as any New York vehicle: child restraint requirements apply by age and size, and families should tell dispatch at booking if a child seat is part of the plan so the vehicle and timing are set correctly. Service animals are welcome, and passengers who need extra boarding time or assistance should say so when booking — the pickup plan, the vehicle choice, and the driver’s instructions are all easier to get right in advance than at the curb.
Your options, cheapest first
Service rules that riders ask about most — the booking side of the page.
Fixed quotes
Your fare is confirmed in writing before travel. There is no surge pricing, and the figure you approve is the figure you pay. Changes to the trip itself — a new address, an added stop — are repriced openly through dispatch, never discovered on a receipt.
Best for: pricingCancellation
Cancellation is free before your booking is confirmed. After confirmation, the total cancellation charge is $31 ($25 + $5 + $1). The terms in your written confirmation govern your specific booking.
Best for: cancellationsWait time and delays
Free wait time varies by vehicle type; after the free window, waiting is billed at the vehicle’s hourly rate. For airport arrivals you can also delay pickup by up to 1 hour, which stacks with free wait for up to 2 hours free after actual arrival — flight delays never change a fixed fare.
Best for: timingGratuity and conduct
Gratuity is not included in fares — 20% is suggested for your driver. Drivers are expected to be professional and courteous, and passengers are expected to be the same; a ride that becomes unsafe can be ended at a safe location.
Best for: on the rideService rules summary
The table version — the same rules, at a glance.
| Option | Cost | Door-to-door time | Good to know |
|---|---|---|---|
| Seat belts | Required for all passengers | Every ride | New York law; your driver will remind you before departure. |
| Vehicle capacity | Legal rated limit, no exceptions | Every ride | Tell dispatch if your group grows — we reassign a larger vehicle. |
| Smoking / vaping | Not permitted in vehicles | Every ride | Breaks on long trips can be planned into the route at booking. |
| Cancellation | Free before confirmation · $31 after | Per booking | $25 + $5 + $1, as stated in your written confirmation. |
These rules summarize JetBlack’s standard service terms as of October 2026. Your written booking confirmation states the terms that govern your specific ride.
Pick the right vehicle
Rules apply fleet-wide; capacity differs by vehicle, which is why the booking asks for your real passenger count.
Sedans
Sedans carry up to 3 passengers with standard luggage — the legal load, comfortably.
SUVs and vans
SUVs and the Economy Van carry up to 10 across the range; your booking names the exact vehicle’s capacity.
Sprinter, stretch and buses
Mercedes Sprinter and buses carry up to 56 across the range, each at its rated count, quoted per trip.
See the full fleet with photos, passenger counts, and luggage room.
How it works
Read the rules
The conduct, safety, and service terms on this page apply to every booking — capacity, seat belts, smoking, wait time, and cancellation, in plain language.
Book
Reserve online or by phone. Cancellation is free before confirmation; after confirmation the total cancellation charge is $31 ($25 + $5 + $1). Gratuity is not included — 20% is suggested.
Ride
Your driver runs the pickup as booked: express curbside at airports as standard, meet & greet available as a paid extra, and safety rules enforced for everyone’s benefit.
After
Questions or issues after a ride go to dispatch at +1-646-214-4828 — reviewed against these published rules.
Frequently asked questions
What happens if a passenger will not wear a seat belt?
The driver will ask once, politely, and explain that it is New York law and a condition of the ride. If a passenger still refuses, the ride cannot continue safely or legally, and the driver may end it at a safe stopping point. It is the least interesting rule on this page and the one we enforce without exception.
Can we add passengers beyond the booked vehicle?
Tell dispatch as soon as the group grows — capacity is a legal limit, so the fix is a bigger vehicle or a second car, arranged before the pickup, not at the curb. Your quote is adjusted openly in writing for the new vehicle. The one thing nobody will do is squeeze a fourth adult into a three-passenger sedan.
What are the cancellation and wait-time rules, exactly?
Cancellation is free before your booking is confirmed; after confirmation the total charge is $31 ($25 + $5 + $1). Free wait time varies by vehicle type, and after the free window, waiting is billed at the vehicle’s hourly rate. For airport arrivals, flight tracking plus the option to delay pickup up to 1 hour can give you up to 2 hours free after actual arrival. Your confirmation restates the terms for your booking.
Are pets and service animals allowed?
Service animals are always welcome. For other pets, tell dispatch when you book — most rides can accommodate a pet in a carrier, and planning it in advance protects the vehicle assignment and the next passenger’s allergies. Surprises at the curb help nobody, including the pet.
Who do I contact if a ride did not follow these rules?
Call dispatch at +1-646-214-4828 or reply to your booking confirmation. JetBlack has operated since 2010 and reviews service complaints against these published rules — if we fell short of them, we want the details while the trip is still fresh enough to fix.
Book a ride run by the rules
Fixed quote in writing, terms on the page, dispatch on 24/7 — book online or call +1-646-214-4828, and ride with the rules already known.
JetBlack · 34 W 34th St, New York, NY 10001 · 24/7
Sources
- NYC Taxi and Limousine Commission — Taxi Fare
JetBlack · 34 W 34th St, New York, NY 10001 · +1-646-214-4828 · Prices verified October 2026 and subject to change — confirm your fixed quote in writing before you travel.
