JetBlack Policies & Terms

By using JetBlack’s website, mobile applications, and transportation services, you acknowledge that you have read, understood, and agree to be bound by these Policies & Terms. These terms apply to all bookings made online, by phone, through messaging apps, or via any integrated third‑party platform.

1. Acceptance of Terms & Communications

By booking or requesting our services online, over the phone, through messaging apps, or within our mobile applications, you agree to JetBlack’s Policies & Terms, including all documents incorporated by reference.

You consent to JetBlack contacting you in connection with inquiries, quotes, reservations, service updates, account information, and marketing (where permitted by law) via email, SMS/text, phone calls, WhatsApp, and push notifications. You can opt out of marketing communications at any time using the unsubscribe or opt‑out instructions provided.

You represent that you are at least the minimum legal age to enter into a binding contract in your jurisdiction and that all information you provide is accurate and complete.

2. Scope of Services

JetBlack provides pre‑arranged, chauffeur‑driven transportation services, including but not limited to airport transfers, point‑to‑point rides, hourly rides, event transportation, and corporate services in New York City and other service areas as listed on our website.

All rides must be reserved in advance through our supported channels. On‑street hails are not permitted and are not covered by these Policies & Terms.

Service availability, fleet types, and coverage areas may change without prior notice.

3. Booking, Pricing & Payments

3.1 Booking Confirmation

A booking is considered a request until confirmed by JetBlack.
You may receive an on‑screen confirmation and/or an email or message containing reservation details.
It is your responsibility to review all details (date, time, locations, vehicle type, passenger count) and promptly notify JetBlack of any discrepancies.

3.2 Displayed Rates and Extra Charges

The rate displayed during the booking process is preliminary and for reference only.
The displayed rate does not include:
- Tolls
- Parking fees
- Waiting time
- Additional stops
- Taxes
- Gratuity
- Service/processing fees or other applicable surcharges
These items may be added to the final trip cost where applicable.

3.3 GPS‑Based Tracking and Pricing

All rides are tracked using GPS and internal systems.
The final fare may be adjusted based on:
- Actual route taken
- Actual travel time
- Waiting time
- Extra stops or detours requested by the passenger

3.4 Card Authorization & Final Charges

When you place a reservation, an authorization hold may be placed on the credit/debit card you provide.
This authorization verifies card validity and available funds but is not a final charge.
Your card will not be charged until:
- JetBlack confirms the reservation; and
- JetBlack receives confirmation/authorization from the cardholder.
After your trip, the final total (including tolls, waiting time, parking, additional stops, taxes, gratuity, and service fees) will be calculated and then charged to the card on file.

3.5 Meet & Greet / Inside Pickup

If you select inside pickup (Meet & Greet), parking and extra waiting time may be incurred.
These charges will be determined at the end of the trip and added to the final amount charged to your card.

3.6 Vouchers, Deposits & Non‑Refundable Fees

Any stated voucher fee (for example, a USD 5 voucher fee) is non‑refundable.
JetBlack may require deposits or prepayments for certain services (such as events or specialty vehicles).
Non‑refundable amounts will be clearly indicated at the time of booking where feasible.

4. Cancellation, No‑Show & Refund Policy

4.1 General Cancellations

Cancellations must be made through the same channel used for booking (e.g., website, app, phone, or designated email/messaging).
A minimum notice period may apply (for example, a 24‑hour or other stated window) depending on the service type and vehicle category.
Cancellations made outside the free‑cancellation window may incur fees.

4.2 Standard Cancellation Fee

For confirmed reservations, a non‑refundable cancellation fee (for example, USD 25) may apply when:
- You cancel after the free‑cancellation window, or
- You fail to meet other stated cancellation conditions.

The exact amount and window will be communicated at the time of booking and/or in your confirmation.

4.3 Special Events & Specialty Vehicles

For special occasions (for example, weddings, proms, major holidays, and large events) and for specialty vehicles (such as stretch limousines, vans, minibuses, and buses), different cancellation rules and higher non‑refundable fees may apply.
In such cases, the usual 24‑hour cancellation rule may not apply.
These terms will be communicated on a case‑by‑case basis (e.g., on quotes, confirmations, or contracts for special services).

4.4 No‑Shows

A no‑show occurs when:
- The chauffeur arrives at the pickup location at the scheduled time;
- The complimentary waiting period expires; and
- The passenger cannot be contacted and/or fails to appear.
No‑shows are typically charged at up to 100% of the estimated fare plus applicable fees, subject to the specific terms for your service type.

4.5 Refunds

Refund eligibility depends on:
- Whether cancellation was within the allowed window;
- Whether a non‑refundable deposit or fee applies;
- Whether the ride was completed or classified as a no‑show.
Voucher fees and certain deposits are non‑refundable.
Refunds, where applicable, are processed to the original payment method within a reasonable time after approval.

5. Passenger Conduct, Safety & Service Rules

5.1 Passenger Responsibilities

Passengers must:

Be ready at the pickup location at the scheduled time.
Treat the chauffeur and vehicle with respect and avoid any abusive, unlawful, or unsafe behavior.
Avoid smoking, vaping, or consuming illegal substances in the vehicle (and alcohol where prohibited by law or by JetBlack rules).
Comply with local seat belt requirements and safety instructions issued by the chauffeur.

Passengers are responsible for any damage to the vehicle or equipment caused by them or their party beyond normal wear and tear. JetBlack may charge the card on file for cleaning, repair, and loss of use, where appropriate.

5.2 Luggage, Pets & Children

Luggage must be of a size and quantity that can be safely transported in the selected vehicle.
Service animals are generally permitted in accordance with applicable law; other pets may be accepted only with prior approval and may be subject to additional charges and conditions.
Passengers are solely responsible for providing and installing appropriate child safety seats, unless otherwise agreed in writing and permitted by local regulations.

5.3 Service Limitations

JetBlack is not responsible for:

Delays caused by circumstances beyond our control (traffic, road closures, accidents, weather, security checks, etc.).
Any loss arising from missed flights, trains, or connections due to such delays, unless explicitly guaranteed in writing.

6. Privacy Policy (High‑Level Summary)

JetBlack respects your privacy. A separate, detailed Privacy Policy may apply, but the key principles are:

JetBlack collects information such as your name, contact details, booking information, payment data (through payment processors), and trip details.
Additional technical data (such as IP address, device information, cookies, and usage data) may be collected to:
- Operate and secure our services;
- Process bookings and payments;
- Provide customer support;
- Improve website and app performance;
- Perform analytics and marketing, where allowed by law.
Personal data may be shared with:
- Payment service providers;
- IT/hosting and customer support providers;
- Analytics and advertising partners (including, where applicable, Meta platforms);
- Authorities or third parties when legally required or to protect JetBlack’s rights.

You may have rights to access, correct, or delete your data, or to object to certain uses, depending on your jurisdiction. Contact details for privacy‑related requests will be provided in the full Privacy Policy.

7. Data Use, Storage & Processing (Including Meta Platforms)

7.1 Data We Process

JetBlack may process:

Identification and contact data (e.g., name, email, phone, address).
Trip and booking data (e.g., pickup/drop‑off locations, times, vehicle type).
Transaction data (e.g., purchase history, payment status).
Technical data (e.g., IP address, device IDs, browser type, cookies, usage logs).
Communications data (e.g., messages, support tickets, feedback).

7.2 Purposes and Legal Bases

We use this data to:

Provide and manage bookings and rides (performance of a contract).
Communicate with you about your account, trips, and support (contract and legitimate interest).
Improve services, enhance safety, and prevent fraud (legitimate interest).
Comply with legal, tax, and regulatory obligations (legal obligation).
Conduct marketing and analytics, subject to your consent where required (consent and/or legitimate interest).

7.3 Use of Meta (Facebook, Instagram, WhatsApp) Tools

Where JetBlack uses Meta technologies (such as Meta Pixel, Conversions API, Facebook/Instagram Ads, or WhatsApp Business):

Event data (for example, page views, booking events, or campaign responses) may be sent to Meta to:
- Measure ad performance and conversions;
- Optimize ad delivery and audiences;
- Improve security and detect misuse.
This processing is subject to Meta’s terms and applicable data protection laws.
JetBlack does not use Meta tools to sell your personal data, and any sharing with Meta is limited to the purposes allowed by Meta’s business tools policies and by law.

Where required, JetBlack will obtain your consent before using cookies, pixels, or similar technologies for analytics and advertising, including those provided by Meta. You may withdraw consent or adjust preferences via cookie banners, in‑app settings, or browser controls.

7.4 Data Retention

JetBlack keeps personal data only as long as reasonably necessary for the purposes described above, including to meet legal, accounting, and reporting requirements.
In general:
- Booking and transaction information may be retained for several years to comply with tax and regulatory obligations.
- Marketing and analytics data may be retained for shorter timeframes or anonymized earlier.

7.5 Security & International Transfers

JetBlack uses technical and organizational security measures (for example, restricted access, encryption where appropriate, secure hosting).
Because we may use global service providers, your data may be processed in countries other than where you reside.
Where required by law, appropriate safeguards (such as standard contractual clauses) will be used for international data transfers.

8. Cookies & Tracking Technologies

JetBlack may use cookies and similar technologies on its website and apps, which can include:

Strictly necessary cookies for core functionality (e.g., security, session management).
Analytics cookies to understand usage and improve performance.
Advertising/marketing cookies (including Meta and other partners) to measure and deliver more relevant ads.

You may manage cookies via your browser settings and, where available, JetBlack’s cookie banner or preference center. Disabling certain cookies may impact functionality.

9. Corporate, Events & Group Booking Policy

For corporate accounts, events, and group bookings:

Additional written agreements, credit terms, or master services contracts may apply.
Different payment schedules, cancellation windows, and non‑refundable deposits may be required, especially for large groups, premium vehicles, or peak dates.
The entity making the booking is responsible for all charges, including no‑show fees, wait time, and damages.

Specific terms will be provided in proposals, contracts, or confirmations for such services.

10. Accessibility & Special Requests

JetBlack aims to accommodate reasonable accessibility and special service requests where possible:

Some vehicles may be more suitable for passengers with mobility needs; availability may vary and should be requested in advance.
Service animals are permitted in accordance with applicable law; please notify JetBlack at the time of booking.
For other special requests (e.g., extra assistance at pickup, special equipment, or medical‑related needs), contact JetBlack in advance so arrangements can be evaluated.

11. Liability, Disclaimers & Governing Law

To the maximum extent permitted by law:

JetBlack’s liability is limited to direct damages and capped at an amount related to the specific service giving rise to the claim.
JetBlack is not responsible for indirect, incidental, consequential, or punitive damages, such as lost profits, missed flights, or lost opportunities, except where such exclusions are prohibited by law.

These Policies & Terms are governed by the laws of the State of New York. Any disputes, claims, or proceedings arising from or related to JetBlack’s services will be subject to the exclusive jurisdiction of the state and federal courts located in New York, New York, unless otherwise required by applicable law.

12. Changes to Policies & Terms

JetBlack may update these Policies & Terms from time to time. Changes become effective when posted on the website or otherwise communicated to you. Your continued use of JetBlack’s services after changes are posted constitutes your acceptance of the updated terms.

You can read more about the legal policy as follows :

Do you have a question? contact [email protected]