Passenger Conduct, Safety & Service Rules

This Passenger Conduct, Safety & Service Rules Policy (the “Policy”) sets expectations for passengers and drivers during JetBlack rides. It forms part of, and must be read together with, the General Terms, Bookings, Pricing & Payments Policy, and Cancellations, No‑Shows & Wait Time Policy.

By booking or using any JetBlack transportation service, you agree to comply with this Policy, and you understand that violations may result in trip cancellation, additional charges, or refusal of future service.

1. Passenger Conduct & Prohibited Behaviors

1.1 General Conduct

Passengers must behave in a respectful, safe, and lawful manner at all times during the ride.

Follow all instructions given by the driver related to safety, entry/exit, and seating.
Use seat belts where provided and required by law.
Treat the driver and any JetBlack staff with courtesy and avoid abusive, harassing, or discriminatory language or behavior.

JetBlack reserves the right to immediately terminate a trip or refuse future service if a passenger’s conduct creates a safety risk or is seriously inappropriate.

1.2 Prohibited Items and Activities

The following are strictly prohibited in JetBlack vehicles, subject to applicable law:

Illegal drugs or controlled substances.
Weapons (including firearms, knives, or other dangerous items), except where expressly permitted by law and notified to JetBlack in advance.
Open flames (candles, lighters used excessively, fireworks, etc.).
Hazardous materials (flammables, explosives, corrosives, or toxic substances).

Passengers must not:

Smoke or vape (tobacco, e‑cigarettes, or any other substance) in the vehicle.
Consume drugs or any illegal substances in the vehicle.
Consume alcohol where prohibited by law or JetBlack policy.

Where permitted by local law and company policy, alcohol consumption may be allowed in certain vehicle types (e.g., limousines) for passengers of legal drinking age, but JetBlack and/or the driver may limit or prohibit consumption if it affects safety or comfort.

1.3 Damage, Soiling, and Cleaning

Passengers are responsible for any damage or excessive soiling they cause to a vehicle, including:

Stains, spills, or odors requiring special cleaning.
Broken glass, damaged upholstery, or interior fittings.
Damage due to misuse of doors, seats, or entertainment systems.

JetBlack may charge the payment method on file for:

Reasonable cleaning fees when specialized cleaning is required (for example, due to vomiting or smoking).
Repair costs and, where applicable, reasonable loss‑of‑use charges while the vehicle is out of service for repair or deep cleaning.

2. Luggage, Pets, Service Animals & Children

2.1 Luggage and Personal Items

Passengers are responsible for ensuring that luggage is:

Reasonably sized and does not exceed the cargo capacity of the selected vehicle.
Packed securely so that it can be loaded, transported, and unloaded safely.

Drivers may refuse items that:

Are unsafe to transport (e.g., unsealed chemicals, fuel containers).
Exceed weight or size limits for safe handling.

JetBlack is not responsible for:

Loss or damage to luggage or personal items left in the vehicle after drop‑off, except where required by law.
Items improperly packed or fragile items not disclosed as such.

Passengers should carefully check the vehicle before exiting and notify JetBlack promptly if property is believed to be left behind.

2.2 Pets and Service Animals

JetBlack aims to accommodate service animals and, where possible, certain pets:

Service animals: Generally permitted in accordance with applicable disability and access laws. Drivers may not refuse a legitimate service animal accompanying a passenger with a disability.
Pets: Non‑service pets (e.g., dogs, cats) may be allowed at JetBlack’s discretion and may require:
- Prior notice at the time of booking;
- Use of a carrier or crate;
- A cleaning fee or surcharge if extra cleaning is required.

Passengers remain responsible for pet behavior and must ensure pets do not damage the vehicle or interfere with safe operation.

2.3 Child Seats and Child Safety

Child safety is critically important:

In many jurisdictions, children must be secured in age‑ and size‑appropriate child seats or boosters.
Unless explicitly stated otherwise in your booking and permitted by local regulations, the passenger/guardian is responsible for:
- Providing appropriate child restraint systems;
- Installing and securing them correctly;
- Ensuring the child is buckled in accordance with local law.

JetBlack and its drivers may refuse transportation if:

A required child seat is not available or cannot be installed safely; or
The passenger refuses to comply with child safety laws.

Parents/guardians remain fully responsible for the safety and supervision of children during the ride.

2.4 Minors Traveling

Unless otherwise allowed by a specific written arrangement:

A minor should be accompanied by a parent, legal guardian, or adult authorized by the guardian.
JetBlack does not assume the role of guardian and is not responsible for supervising unaccompanied minors beyond safely providing transportation as booked.

Additional consent forms or conditions may be required for unaccompanied minors, where such services are offered.

3. Driver Standards, Professionalism & Safety

3.1 Licensed Chauffeurs and Compliance

JetBlack drivers are expected to:

Hold all licenses, permits, and approvals required by local law and regulatory bodies for commercial passenger transport.
Comply with all traffic laws, speed limits, and local transportation regulations.
Maintain valid insurance as required by law and JetBlack standards.

JetBlack may perform checks (such as driving record and/or background checks in accordance with local law) to promote safe and professional service standards.

3.2 Professional Conduct

Drivers are expected to:

Greet passengers courteously and assist with luggage where appropriate.
Drive safely and smoothly, avoiding aggressive maneuvers.
Maintain a clean and well‑presented vehicle interior and exterior, where practicable between trips.
Respect passenger privacy and confidentiality during and after the ride.

If a driver feels unsafe due to passenger behavior, they are authorized to:

Refuse to commence the trip; or
Stop the trip in a safe place and request that passengers exit the vehicle.

3.3 No Cash as Primary Payment

For fraud prevention, compliance, and safety:

Drivers generally do not handle cash for base fares or official charges.
Fares and fees are processed through the payment methods registered with JetBlack.
Cash tips may be permitted in some locations, but these are separate from the official fare and are voluntary unless local law or company policy dictates otherwise.

3.4 No Street Hails

JetBlack is a pre‑arranged transportation service:

Drivers may not accept on‑street hails (flag‑downs) as part of JetBlack operations.
All trips must be booked through the website, app, customer support channels, or authorized partners.

Attempting to arrange off‑platform cash or “side” trips with drivers may violate this Policy and could lead to account suspension or termination.

4. Service Limitations & External Factors

4.1 Delays Caused by External Factors

While JetBlack and its drivers strive to be punctual and efficient, certain factors are beyond reasonable control, including:

Traffic congestion, accidents, and road closures.
Weather events (snow, ice, heavy rain, storms).
Law enforcement checkpoints or security incidents.
Construction, detours, or other infrastructure issues.

In such cases:

Drivers will make reasonable efforts to choose alternative routes and minimize delays.
JetBlack is not liable for consequential losses (such as missed flights, trains, or appointments) except where a specific written guarantee has been provided.

Passengers are encouraged to allow extra time when booking rides to airports, stations, or time‑critical events.

4.2 Force Majeure

JetBlack may be unable to provide services or may need to modify or cancel services without liability when affected by events reasonably beyond its control, including but not limited to:

Natural disasters (floods, earthquakes, hurricanes, severe storms).
Public health emergencies or pandemics and related restrictions.
Strikes, lockouts, or labor disputes affecting transportation or fuel supply.
Acts of terrorism, war, civil unrest, or government orders.
Widespread technology failures impacting mapping, GPS, communications, or payment processing.

In such circumstances, JetBlack will:

Make reasonable efforts to notify affected passengers as soon as practicable.
Work with passengers to reschedule or otherwise minimize disruption where possible, subject to safety and legal constraints.

4.3 Service Adjustments & Substitutions

JetBlack may, where necessary:

Substitute a different vehicle of similar or higher capacity and level of service (for example, upgrading from sedan to SUV) if the originally requested vehicle is unavailable.
Adjust pickup times or routing for operational or safety reasons (e.g., alternate pickup points during road closures).

Such substitutions or adjustments will be made with reasonable efforts to maintain service quality, and any pricing impact will be handled in accordance with the Bookings, Pricing & Payments Policy.

5. Reporting Issues & Requesting Assistance

If you experience any of the following:

Safety concerns during or after a ride.
Driver conduct that does not meet the standards described in this Policy.
Damage to or loss of personal property, or suspected damage to the vehicle.
Issues related to luggage, pets, or child safety measures.

You should contact JetBlack promptly using the customer support details provided on the website or in your confirmation. Include:

Your name and contact details.
Reservation number and date/time of the trip.
A clear description of the issue.

JetBlack will review the matter, including where applicable driver reports, internal logs, and any available GPS/dispatch data, and respond with appropriate follow‑up, which may include refunds, credits, or internal corrective actions, in line with the other applicable policies.

6. Changes to this Passenger Conduct, Safety & Service Rules Policy

JetBlack may update this Policy periodically to reflect:

Evolving safety standards or regulatory requirements.
Operational changes and improvements.
Feedback from passengers, drivers, or regulators.

The updated Policy will be published on the JetBlack website and/or in the app. Continued use of JetBlack services after the effective date of any changes constitutes your acceptance of the revised Policy.