Liability, Insurance & Disputes Policy

This Liability, Insurance & Disputes Policy (the “Policy”) governs the allocation of risk between JetBlack (“JetBlack,” “Company,” “we,” “us,” “our”) and any person or entity using or benefiting from JetBlack’s services (“Client,” “Passenger,” “you,” “your”). This Policy forms an integral part of the General Terms and all other JetBlack policies and agreements.

If you do not agree with the terms set out in this Policy, you must not use or continue to use JetBlack’s services.

1. Service Availability, Disclaimers & Force Majeure

1.1 No Guarantee of Uninterrupted Services

JetBlack provides pre‑arranged ground transportation services on an “as available” and “as is” basis, subject to vehicle availability, driver availability, and operational conditions.

JetBlack does not warrant that services will be uninterrupted, timely, secure, or error‑free at all times.
Temporary suspension or interruption of services may occur due to, without limitation, maintenance, system upgrades, driver/vehicle unavailability, or third‑party service outages.

To the fullest extent permitted by applicable law, any such interruptions shall not give rise to liability for refunds, credits, or damages, except as expressly set out in the Bookings, Pricing & Payments Policy or other specific agreements.

1.2 External Events & Operational Delays

The timely provision of services depends on external factors outside JetBlack’s reasonable control, including but not limited to:

Traffic congestion, accidents, road closures, detours, or construction.
Weather conditions (including extreme or hazardous conditions).
Law‑enforcement activity, security screenings, or checkpoints.
Mechanical breakdowns despite regular maintenance.

JetBlack and its drivers will use reasonable efforts to mitigate the impact of such events, including route adjustments where safe and legal. However:

JetBlack makes no guarantee of arrival or travel times, and
JetBlack shall not be liable for indirect or consequential losses, such as missed flights, trains, appointments, or hotel bookings, except to the extent such exclusion is prohibited by law or expressly contradicted by a specific written guarantee.

1.3 Force Majeure

JetBlack shall not be liable for any failure to perform, or delay in performing, any of its obligations under any agreement or policy where such failure or delay is caused, directly or indirectly, by events outside its reasonable control (“Force Majeure Events”), including but not limited to:

Acts of God or natural disasters (flood, earthquake, hurricane, storm, fire).
Epidemics, pandemics, public health emergencies, or resulting governmental restrictions.
War, terrorism, civil unrest, riots, or armed conflict.
Labor disputes, strikes, lockouts, or industrial actions affecting JetBlack or its suppliers.
Failures or interruptions of utilities, communications networks, or critical third‑party systems.
Government actions, regulations, orders, or embargoes.

In the event of a Force Majeure Event:

JetBlack’s obligations shall be suspended for the duration of the Force Majeure Event and for a reasonable time thereafter.
JetBlack shall use commercially reasonable efforts to notify affected Clients and to resume performance as soon as practicable.

No refunds or damages shall be due solely by reason of such Force Majeure Events, unless required by applicable law or a specific contractual arrangement.

2. Limitation of Liability

2.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, in no event shall JetBlack or its officers, directors, employees, agents, contractors, or affiliates be liable for any:

Indirect, incidental, special, punitive, exemplary, or consequential damages;
Loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, or loss of anticipated savings;
Loss or corruption of data or information;

arising out of or in connection with:

The use or inability to use JetBlack’s services or platforms;
Any delay, cancellation, or change in service;
Any act or omission of a driver, passenger, or any third party;

whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if JetBlack has been advised of the possibility of such damages.

2.2 Cap on Direct Damages

To the maximum extent permitted by law, JetBlack’s total aggregate liability for any and all claims arising out of or relating to:

A specific reservation, trip, or series of related trips, or
The use of JetBlack’s services or platforms,

shall not exceed, in the aggregate, the total amount actually paid to JetBlack by the Client in connection with the specific reservation or trip giving rise to the claim.

If no amounts were paid by the Client, JetBlack’s total liability shall be limited to a reasonable sum not exceeding a specified ceiling (for example, USD 500), unless applicable law requires a higher limit.

2.3 Personal Injury & Statutory Rights

Nothing in this Policy:

Excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by JetBlack’s gross negligence or willful misconduct, and
Affects any statutory rights that cannot be waived.

Where consumer protection or transportation safety statutes apply, the limitations in this Policy shall be construed so as to comply with such statutes.

3. Insurance Statement

3.1 Insurance Coverage

JetBlack endeavors to ensure that vehicles used in the provision of services are:

Properly insured for commercial or for‑hire passenger use, in accordance with applicable law and regulatory requirements for the jurisdictions in which they operate.
Operated by drivers who maintain required personal or commercial insurance where mandated.

3.2 NYC/TLC‑Related Requirements

Where services are provided in New York City or other regulated jurisdictions:

JetBlack shall use commercially reasonable efforts to ensure that vehicles and drivers comply with relevant licensing and insurance standards imposed by applicable regulatory bodies (for example, the New York City Taxi and Limousine Commission (TLC), where applicable).
Insurance coverage limits and types are intended to meet or exceed minimum statutory requirements for for‑hire transportation services in the relevant jurisdiction.

The extent and nature of coverage may vary by vehicle, market, and regulatory regime. This Policy does not constitute a guarantee of any specific type or amount of coverage beyond that required by law and any explicit contractual commitments.

3.3 No Additional Warranties

Except as expressly stated, JetBlack does not give any representation or warranty, express or implied, regarding:

The adequacy of insurance coverage for any particular purpose;
The applicability of coverage to any specific incident or claim.

Any disputes related to coverage, claims handling, or exclusions are subject to the terms and conditions of the relevant insurance policies and applicable law.

4. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless JetBlack, its parents, subsidiaries, affiliates, officers, directors, employees, agents, and contractors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, damages, liabilities, fines, penalties, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or in connection with:

Your breach or alleged breach of:
- This Policy;
- The General Terms; or
- Any other applicable JetBlack policy or agreement.
Your violation of any law, rule, or regulation in connection with the use of JetBlack’s services.
Your negligent, reckless, or willful acts or omissions, or those of any passenger under your reservation, including but not limited to:
- Damage to vehicles;
- Injury to drivers, other passengers, or third parties;
- Possession, transport, or use of prohibited items or substances.
Any claims brought by third parties arising out of or relating to your use of JetBlack’s services, except to the extent such claims result directly from JetBlack’s own negligence or willful misconduct.

JetBlack reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with JetBlack in asserting any available defenses.

5. Governing Law & Jurisdiction

5.1 Governing Law

This Policy, the General Terms, and any dispute or claim (including non‑contractual disputes or claims) arising out of or in connection with JetBlack’s services shall be governed by and construed in accordance with:

The laws of the State of New York, United States of America,

without regard to its conflict of laws principles, to the extent permitted by applicable law.

5.2 Jurisdiction & Venue

Subject to any arbitration or mandatory forum provisions that may apply:

You agree that any legal action or proceeding arising out of or relating to this Policy, the General Terms, or the services shall be brought exclusively in the state or federal courts located in New York County, New York.
You hereby irrevocably submit to the personal jurisdiction and venue of such courts and waive any objection on grounds of inconvenient forum or lack of jurisdiction, to the extent permitted by law.

If you are a consumer based outside the United States, mandatory local consumer protection laws or venue rules may grant you additional rights which are not overridden by this clause.

6. Dispute Resolution & Arbitration (Sample Framework)

This section is a model clause and must be carefully checked against U.S. federal and New York law, as well as any applicable arbitration rules and consumer protections.

6.1 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute, controversy, or claim (“Dispute”) informally:

You shall first submit a written notice of the Dispute to JetBlack using the contact information provided on the website, describing the nature of the claim and the relief sought.
JetBlack shall have a reasonable period (for example, 30 days) to respond and attempt to resolve the Dispute.

If the Dispute is not resolved informally within such period, either party may pursue the remedies described below.

6.2 Agreement to Arbitrate (Optional/Illustrative)

Except where prohibited by law, and except for claims that may be brought in small claims court, any Dispute arising out of or relating to this Policy, the General Terms, or the services, including questions regarding their existence, validity, or termination, shall be resolved by binding arbitration rather than in court.

The arbitration shall be administered by a recognized arbitration provider (for example, the American Arbitration Association) under its applicable rules (for example, Consumer Arbitration Rules) as modified by this Policy.
The seat or legal place of arbitration shall be New York, New York.
The arbitration shall be conducted in English by a single arbitrator, unless the parties agree otherwise.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including but not limited to any claim that all or any part of this Policy is void or voidable.

6.3 Class Action Waiver (Optional/Illustrative)

To the maximum extent permitted by law:

The parties agree that any arbitration or proceedings shall be conducted only on an individual basis and not in a class, consolidated, representative, or collective action.
You agree not to participate as a plaintiff or class member in any purported class or representative proceeding against JetBlack, including class arbitration.

If this class action waiver is found to be unenforceable with respect to a particular claim or remedy, then such claim or remedy shall proceed exclusively in the state or federal courts located in New York County, New York, and not in arbitration.

6.4 Small Claims Court

Notwithstanding the arbitration provisions above:

Either party may bring an individual action in a small claims court of competent jurisdiction for disputes that fall within the scope of such court’s authority, so long as the matter remains in that court and is not removed or appealed to a court of general jurisdiction.

7. Severability & Survival

7.1 Severability

If any provision of this Policy is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

7.2 Survival

The provisions of this Policy which by their nature should survive termination or expiration of any agreement or of your use of JetBlack’s services (including without limitation the limitation of liability, indemnification, governing law, jurisdiction, and dispute resolution provisions) shall survive such termination or expiration.

8. Changes to this Liability, Insurance & Disputes Policy

JetBlack may revise, update, or replace this Policy from time to time. Any changes shall become effective upon:

Posting of the updated Policy on JetBlack’s website; and/or
Notice provided through other reasonable means, where required or appropriate.

Your continued use of the services after the effective date of the updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of JetBlack’s services.