Platform, Privacy & Intellectual Property Policy

This Platform, Privacy & Intellectual Property Policy (the “Policy”) governs the use of JetBlack’s websites, web forms, mobile applications, and related digital services (collectively, the “Platform”). It forms part of, and must be read together with, the General Terms, Bookings, Pricing & Payments Policy, and other JetBlack policies.

By accessing or using the Platform, creating a user account, or submitting any information through the Platform, you agree to be bound by this Policy.

1. User Accounts, Access & Security

1.1 Account Creation and Eligibility

To access certain features of the Platform (such as managing reservations, storing payment methods, or viewing ride history), you may be required to create a user account (“Account”).

You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
You may create only one Account in your own name; JetBlack reserves the right to deactivate any duplicate or fraudulent Accounts.

1.2 Account Credentials and Security

You are responsible for maintaining the confidentiality and security of your login credentials (username, password, PIN, or any other security mechanism).

You must not share your Account or credentials with any third party or allow any other person to use your Account.
You must promptly notify JetBlack of any suspected unauthorized use of your Account or any breach of security.
JetBlack disclaims liability for losses arising from unauthorized use of your Account where you have failed to keep your credentials secure, to the extent permitted by law.

1.3 Permitted Use and Misuse of the Platform

You agree to use the Platform solely for lawful purposes and in accordance with this Policy and the General Terms. You must not, and must not permit others to:

Use the Platform in any way that violates applicable laws, regulations, or third‑party rights.
Impersonate any person or entity or misrepresent your affiliation with a person or entity.
Harass, threaten, stalk, or otherwise harm other users, drivers, or JetBlack personnel, or discriminate against any person on a protected basis (such as race, religion, gender, disability, or sexual orientation).
Post, transmit, or otherwise make available any content that is fraudulent, defamatory, obscene, profane, harassing, or otherwise illegal or offensive.
Transmit any viruses, malware, or other code intended to interrupt, damage, or limit the functionality of the Platform or any related systems.
Use robots, spiders, scrapers, data‑mining tools, or other automated means to access the Platform for any purpose without JetBlack’s express written permission.
“Frame” or “mirror” any part of the Platform, or use meta tags or hidden text including “JetBlack” or associated marks, without prior written consent.
Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Platform or its software, except where such restrictions are prohibited by law.

1.4 Suspension and Termination of Access

JetBlack may, at its sole discretion and without prior notice to the extent permitted by law:

Suspend, restrict, or terminate your access to the Platform or your Account if it believes you have violated this Policy, the General Terms, any law, or any third‑party rights.
Deactivate Accounts that are dormant for an extended period, created fraudulently, or used in a manner that poses security or operational risks.

Upon termination, your right to use the Platform will immediately cease. Certain provisions of this Policy and the General Terms (including intellectual property, limitations of liability, and dispute resolution) will survive termination.

2. Data Collection, Privacy & Cookies

2.1 Categories of Data Collected

When you use the Platform or JetBlack services, the following categories of data may be collected:

Identity and contact data: Name, email address, phone number, billing address, and similar identifiers you provide when requesting services or creating an Account.
Booking and trip data: Pickup and drop‑off addresses, dates and times, vehicle preferences, flight information, and ride history.
Payment data: Tokenized card information processed via third‑party payment providers (full card data is typically stored only by such providers).
Technical and usage data: IP address, device identifiers, browser type, pages visited, clickstream data, approximate location, and information collected through cookies, web beacons, and similar technologies.
Communications data: Messages, emails, or support requests you send to JetBlack, and certain metadata related to those communications.

More detail about these categories and the purposes of processing is provided in JetBlack’s Privacy Policy, which is incorporated by reference.

2.2 Purposes of Data Use

Personal data collected through the Platform may be used for, among other purposes:

Providing and managing reservations, rides, and customer support.
Verifying identity, preventing fraud, and ensuring the security of the Platform and services.
Processing payments, managing pre‑authorizations, and handling billing and accounting obligations.
Improving the Platform’s functionality, performance, and user experience, including analytics and service optimization.
Sending operational communications (e.g., booking confirmations, driver details, service updates) and, where lawful, marketing communications that may interest you.
Complying with legal, regulatory, tax, and law‑enforcement requirements.

Data use is carried out in accordance with the legal bases and purposes described in the applicable Privacy Policy.

2.3 Cookies and Similar Technologies

The Platform may use cookies and similar technologies to:

Enable essential site functionality (e.g., session management, security).
Remember your preferences and improve user experience.
Perform analytics on site usage and performance.
Support advertising and marketing measurement, including integrations with third‑party tools where permitted by law and your preferences.

You can manage cookie preferences via the “Manage Cookies” or similar control on the Platform, or via your browser settings, as described in the Privacy and Cookie sections linked from the site.

2.4 Sharing and Storage of Information

Personal data may be shared with:

Third‑party processors such as payment processors, hosting providers, customer support tools, and analytics/marketing vendors, who are contractually bound to use the data only as instructed and to provide appropriate safeguards.
Regulatory authorities, law enforcement, or other third parties where required by law or necessary to protect JetBlack’s rights, property, or safety, or the rights, property, or safety of others.

Booking and transactional data may be stored in transportation management systems (for example, LimoAnywhere or similar platforms) used by JetBlack for dispatch and operations.

Further details on retention periods, transfers, and your rights (including access, correction, and deletion) are set out in the Privacy Policy.

3. Intellectual Property & Use of Site Materials

3.1 Ownership of the Platform and Content

All intellectual property rights in and to the Platform and its content are owned by JetBlack or its licensors and are protected by copyright, trademark, database, and other intellectual property laws worldwide.

This includes, without limitation:

The Platform’s design, layout, and user interface.
Text, graphics, images, videos, icons, and audio‑visual elements.
Software, code, algorithms, and databases supporting the Platform.
JetBlack names, logos, trade dress, scripts, and service names (the “JetBlack Marks”).

Except for the limited license granted below, no rights in or to the Platform or any content are transferred to you.

3.2 Limited License to Use the Platform

Subject to your compliance with this Policy and the General Terms, JetBlack grants you a limited, revocable, non‑exclusive, non‑transferable license to access and use the Platform for personal or internal business purposes related to requesting, booking, and managing transportation services.

You may not:

Reproduce, distribute, publicly display, perform, adapt, modify, or create derivative works from any content on the Platform without JetBlack’s prior written consent, except as expressly allowed under applicable law (e.g., fair use).
Remove or alter any copyright, trademark, or other proprietary notices on the Platform or its content.

3.3 Restrictions on Use of JetBlack Marks

The JetBlack Marks (including logos, names, and trade dress) are registered or unregistered trademarks or service marks owned or licensed by JetBlack.

You may not use the JetBlack Marks in any advertising, marketing materials, domain names, or social media handles without JetBlack’s prior written approval.
You may not claim any rights in the JetBlack Marks, challenge JetBlack’s ownership, or apply to register any mark that is confusingly similar.
Any permitted use of the JetBlack Marks (for example, by approved partners or drivers) is subject to a limited, revocable license and must conform to JetBlack’s trademark usage guidelines.

If you create any materials incorporating the JetBlack Marks with JetBlack’s authorization, JetBlack will own all right, title, and interest in such materials, and you hereby assign to JetBlack any rights you may have in them.

3.4 User Content, Feedback & Suggestions

Any information, content, suggestions, or feedback you submit through the Platform (excluding personal data covered by the Privacy Policy) may be treated as non‑confidential and non‑proprietary.

You grant JetBlack a worldwide, perpetual, irrevocable, non‑exclusive, royalty‑free license, with the right to sublicense, to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, and display such submissions in any media for any lawful purpose, including improving services and marketing.
You represent that you own or otherwise control all rights necessary to grant this license and that your submissions do not infringe any third‑party rights.

JetBlack is under no obligation to use any submissions or to provide credit or compensation for them, unless otherwise agreed in writing.

3.5 Copyright and IP Complaints

JetBlack respects the intellectual property rights of others and expects users to do the same.

If you believe that any content on the Platform infringes your copyright or other intellectual property rights, you should notify JetBlack at the contact details provided on the website with:

Identification of the copyrighted work or other IP right claimed to have been infringed.
A description of where the allegedly infringing material is located on the Platform.
Your contact information and a statement of good‑faith belief that the use is not authorized.

JetBlack may remove or disable access to alleged infringing material and may take such further action as it deems appropriate in accordance with applicable law.

4. Third‑Party Content, Links & Integrations

The Platform may contain links to third‑party websites, services, or content that are not owned or controlled by JetBlack.

JetBlack does not endorse or assume responsibility for any third‑party content, products, or services, and access to such sites is at your own risk.
Opinions, advice, or statements expressed by third parties on or through the Platform are those of the authors alone and do not necessarily reflect JetBlack’s views.

Integrations with third‑party tools (e.g., payment gateways, analytics platforms, Meta/Facebook tools) are governed by this Policy, the Privacy Policy, and the third parties’ own terms of service and privacy policies.

5. Changes to This Platform, Privacy & IP Policy

JetBlack may revise, update, or otherwise modify this Policy from time to time to reflect legal, technological, or business changes.

The updated Policy will be posted on the Platform and may be referenced via notices or banners where appropriate.
Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

If you do not agree with any modifications, you must stop using the Platform and, where applicable, request closure of your Account in accordance with JetBlack’s procedures.